Delivery Policy

Physical Goods Delivery Policy

1. The delivery rates are calculated based on weight, dimension, and destination.

2. The parcel will be sent to the delivery courier within two days after the order is paid.

3. Same-day shipping if the order is paid before 1 p.m. Otherwise, the order will be processed on the next business day.

4. If for any unforeseen reason, any product(s) in the order is out of stock, the whole order will be cancelled and refunded. A new order is to be placed for the available product.

5. In the event that the parcel is undelivered, unclaimed by the customer, or returned back to us by the courier company, we will cancel and refund the order. However, the customer will bear the loss of shipping costs and redelivery costs.

6. Delivery lead-time is subjected to courier capability. Please check the courier website for more information and you may contact them for help. Also, we monitor the delivery progress from time to time.

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